Terms & Conditions

This page covers the use of eproid.com and the general terms of working with Everyday Production, the trading name of PT Heptamedia Digital Indonesia.

What binds a particular job is the quotation we send and you accept. Where this page and that quotation differ, the quotation governs — it is where the scope, the price, and the dates are written for your event rather than for events in general.

We run multi-camera live streaming, photo and video documentation, equipment rental, and ticket-war services. Each has its own page on this site setting out what is included and what is not.

The equipment catalogue lists units we actually own, with their case contents. The availability shown is the last status we updated, not a stock guarantee — a unit is only held for your dates once a booking is agreed.

Prices shown on this site are starting prices, per day or per project as each card states, and exclude VAT. The final price depends on duration, camera count, location, and whatever else you tell us you need.

Every quotation carries the date it is valid until. Past that date it expires by itself and we need to issue a new one — not to raise the price, but because equipment and crew availability on your event date has moved on.

Quotation totals are recomputed on our side each time the document is opened, so the figure you see always comes from the lines written on it.

A booking is live once you accept the quotation. Payment method, deposit and final payment deadline are written on the quotation for that job, and those are the terms that apply.

Cancellation and refunds are set out on the Refund Policy page, schedule and percentages included. Delivery areas, charges and scheduling are on the Delivery Policy page. Both apply to every job unless your quotation says otherwise.

Rental terms that differ from job to job — minimum hire period, security deposit, and liability for damage or loss — stay on the quotation rather than on this page. The figures that are the same for every job, delivery charges and the cancellation schedule, are published on their own policy pages so you can read them before having to ask.

• Accurate event details: date, location, and an estimate of attendance
• Access to the venue at the agreed rigging time
• Adequate mains power at the points we need it
• As much notice as possible of any change to the schedule or run of show
• Rented equipment returned in the condition it was received

The photos and video we make for you are yours to use for that event once payment is complete.

We keep the right to show some of the work in our portfolio unless you ask us not to. Just tell us; the request is recorded and our portfolio is built to show work without naming a client.

Raw files are not included unless the quotation says so.

This site links to Epro Tiket and to our social accounts. Epro Tiket is a separate platform with its own terms and privacy policy; buying or selling tickets there is not governed by this page.

We are responsible for the work we do and the equipment we bring. We cannot carry the consequences of things outside our control, including a venue power cut, venue internet that turns out to be inadequate after we set out what was needed, or a run of show that changes on the day.

For live streaming, broadcast quality depends on the connectivity available on site. If the venue network is in doubt, say so early so we can plan the fallback together.

Agreements between us are governed by the law of the Republic of Indonesia. If a dispute arises we will try to settle it by discussion first; that is almost always faster than anything that follows it.

Questions about this page can go to marketing@eproid.com or to the WhatsApp number in the site footer.